Exchange and Return

Thank you for shopping at DupattayWalay.
In case, if you are not entirely satisfied with your purchase, we’re here to help.
Kindly send us an email at info@dupattaywalay.com or contact us at +923450868686 to solve any issues that you are having or to initiate a return.

We will happily accept any unused, unwashed and undamaged product with original packing or tags within (07) days of delivery for an exchange or a return.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will refund the total amount within 15 – 20  working days after receiving the parcel back. The total amount of the parcel will be refunded after the deduction of cargo/ courier charges

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